Privacy Policy | R. May Photography

Rachel May Photography 826 407 861 87 is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We provide photography services to individuals and businesses including portrait, brand, commercial, event, family and wedding photography. In the course of providing these services we collect personal and business information to deliver your shoot and manage our relationship with you.

By engaging our services, visiting our website or providing us with your information, you consent to the collection and use of your information in accordance with this Privacy Policy.

What Personal Information We Collect

We may collect the following types of personal information from you:

Personal information

Your name, date of birth and contact details including phone number, email address and postal address
Your occupation, business name and ABN
Payment and billing information including bank account or credit card details
Information you provide when you enquire about, book or purchase our services
Communications between us including emails, messages and feedback
Business information (where applicable) including your business name, ABN and the commercial context of the shoot
Event details, shoot schedules, location information and any logistics information you provide in connection with your booking
Images and photographs of you and other individuals present at the shoot, including your likeness
Information about other individuals to be photographed, including any special requirements or circumstances relevant to the shoot
Consent details including whether you have authorised us to use images for portfolio and marketing purposes

How We Collect Your Information

We collect personal information in the following ways:

Directly from you when you complete a booking, enquiry or intake form
When you sign a service agreement or other contract with us
Through our website, social media profiles or online booking systems
Via email, phone, direct message or in person conversations
Through third party platforms or payment processors you use to engage with us
From publicly available sources where relevant

We will only collect information that is reasonably necessary for the delivery of our services. You are not required to provide us with personal information, but if you choose not to, we may not be able to provide you with the services you are seeking.

Why We Collect It and How We Use It

We collect and use your personal information for the following purposes:

To provide, manage and deliver our services to you
To process payments and issue invoices and receipts
To communicate with you about your booking, project or engagement
To respond to your enquiries and provide customer support
To comply with our legal obligations
To improve our services and business operations
For marketing and promotional purposes where you have consented or where permitted by law
To plan, prepare for and deliver your photography shoot
To edit, process and deliver your images in accordance with the agreed scope
To use images for our portfolio, website and social media where you have consented
To manage your gallery delivery and any ongoing licence arrangement

We will not use your personal information for any purpose that is unrelated to our services without your consent.

Who We Share It With

We may disclose your personal information to the following types of third parties:

Third-party service providers who assist us in delivering our services, including payment processors, accounting software, scheduling platforms, cloud storage providers and email service providers
Our contractors, subcontractors or assistants engaged to assist with delivery of your project or engagement
Professional advisors including our lawyers and accountants
Regulatory bodies or government agencies where required by law
Gallery delivery platforms and cloud storage services used to deliver your images, including online gallery providers, Google Drive, Dropbox and WeTransfer
Print and production suppliers where physical prints or products are included in your package
Laboratory services where film photography is used
Artificial intelligence tools and platforms we use to assist with the delivery of our services

We do not sell your personal information to any third party. We do not share your information with third parties for their own marketing purposes without your consent.

Storage, Security and Overseas Transfers

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We store your information securely using password-protected systems, encrypted storage and access controlled platforms.

Some of the third party platforms and service providers we use to operate our business may store or process your information outside of Australia, including in countries that may not have equivalent privacy protections to those in Australia. By using our services, you consent to your personal information being transferred to and stored outside Australia where this is necessary for the delivery of our services.

We will take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with the Australian Privacy Principles or are otherwise bound by comparable privacy obligations.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

USE OF ARTIFICIAL INTELLIGENCE

We may use artificial intelligence (AI) tools and technologies to assist us in delivering our services. This includes using AI to:

Edit, retouch, enhance and process images as part of delivering your gallery
Draft, refine and summarise communications and materials
Research, analyse and summarise information relevant to your shoot
Generate ideas, suggestions and recommendations
Assist with administrative tasks such as scheduling, drafting communications and reporting

Many modern editing and photography tools include AI features, and we may use these to process and refine your images. When we use these tools we may input information you have provided to us, such as your business information, shoot details and the images captured during your shoot. We will attempt to take reasonable steps to ensure the AI tools we use are reputable and offer appropriate privacy and security protections.

We do not rely solely on AI to make decisions that have a significant effect on you. All AI assisted content and outputs are reviewed by us before they are delivered.

Many AI tools and providers are located overseas and may store or process your information outside Australia. Where we use these tools, your information may be transferred to and processed in other countries in accordance with the Storage, Security and Overseas Transfers section of this policy

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request that we correct any personal information that is inaccurate, incomplete or out of date
Request that we delete your personal information in certain circumstances
Withdraw your consent to the use of your personal information for marketing purposes at any time
Make a complaint if you believe we have not handled your personal information in accordance with the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We will respond to all requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Cookies and Website Analytics

If you visit our website, we may use cookies and similar technologies to collect information about how you use our site. This may include your IP address, browser type, pages visited and time spent on our site. This information is used to improve our website and understand how visitors interact with our content.

You can disable cookies through your browser settings. Disabling cookies may affect your ability to use some features of our website.

Marketing Communications

We may send you marketing communications about our services where you have consented to receive them or where permitted by law. You may opt out of receiving marketing communications at any time by contacting us or by using the unsubscribe link included in any marketing email we send.

Making a Complaint

If you have a concern about the way we have handled your personal information, please contact us in the first instance using the details below. We will investigate your concern and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

For any privacy related enquiries, requests or complaints, please contact us at:

Rachel May Photography

West Busselton, 6280

Rachelmayphotos@gmail.com

0459114374

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will update the policy on our website and note the date of the most recent revision below. We encourage you to review this policy periodically.

Last updated: 09/09/2026